Refund policy

Effective Date: 01/08/2026

At This Glows by SkinMed, customer satisfaction is important to us. We take great care in ensuring that every order is carefully packed and delivered in excellent condition.

As our products are cosmetic and personal care items, certain return restrictions apply to protect the safety and hygiene of all customers. By placing an order on our website, you agree to this Return & Refund Policy.

1. Return Eligibility

Due to the hygienic nature of skincare products, we do not accept returns or exchanges for products that have been opened, used, or tampered with.

A return or replacement request may be considered ONLY if:

  • You received an incorrect product.

  • Your order arrived damaged or leaked during transit.

  • You received a defective product.

  • A product was missing from your shipment.

2. Conditions for Return & Replacement

To be eligible for a return or replacement, you must satisfy the following conditions:

  • Timeline: The request must be submitted within 48 hours of delivery.

  • Product Condition: The product must remain unused, unopened, and in its original sealed packaging.

  • Packaging: All original labels, cartons, and packaging materials must be intact.

  • Proof: A valid proof of purchase / order confirmation must be provided.

  • Verification Evidence: Clear photographs and/or an unboxing video may be requested to verify the issue.

Note: Failure to provide sufficient photo/video evidence may result in the request being declined.

3. Non-Returnable Items

We are unable to accept returns or exchanges for:

  • Opened or used products, or products with broken seals.

  • Products damaged due to improper handling, misuse, or storage after delivery.

  • Requests made more than 48 hours after delivery.

  • Minor variations in packaging or design that do not affect product quality.

  • Individual skin sensitivity, allergic reactions, or dissatisfaction with product performance. (We encourage customers to review ingredient lists and perform a patch test before first use).

4. Refunds & Replacements

Refunds

  • Once your request is reviewed and approved, we will process your refund to the original payment method.

  • Timeline: Approved refunds are generally completed within 5–7 business days (processing times may vary depending on your bank).

  • Shipping Charges: Original shipping charges (if applicable) are non-refundable unless the delivery error was caused by This Glows.

Replacements

Where appropriate, we may offer a replacement instead of a refund for wrong, damaged, leaking, or defective products. Replacements are subject to item verification and inventory availability.

5. Order Cancellation & Failed Deliveries

Order Cancellation

  • Orders may be canceled only before they are dispatched. Once an order has been shipped, it cannot be canceled.

  • If canceled before dispatch, a full refund will be issued to your original payment method.

Failed Delivery & Returned Orders

If an order is returned to us due to an incorrect address, wrong contact details, customer unavailability, or refusal to accept delivery:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply to reship returned orders.

6. How to Request a Return or Refund

To initiate a return, replacement, or refund request, please email customer support with the following details:

  1. Order Details: Order Number, Full Name, Registered Email Address, and Contact Number.

  2. Issue Description: A detailed description of the problem.

  3. Visual Proof: Clear photographs of the product, outer carton, and packaging.

  4. Unboxing Video: (If available, to speed up verification).

7. Quality Assurance & Authenticity

  • Quality Assurance: Every product undergoes quality checks before dispatch. If you suspect a manufacturing defect, contact us immediately for resolution.

  • Authenticity Guarantee: This policy applies only to products purchased directly from our official website ([Insert Website URL]) or authorized retail partners. We cannot guarantee products bought through unauthorized third-party sellers.

  • Force Majeure: This Glows shall not be held responsible for processing delays caused by severe weather, government restrictions, courier network disruptions, or other circumstances beyond our reasonable control.

Contact Us

For assistance regarding returns, refunds, or replacements, please contact us:

  • Business Name: This Glows by SkinMed

  • Website: 

  • Customer Support Email: 

  • Registered Address: